IT Application Support

Overview

University of Wollongong Malaysia – Petaling

Provide technical support and troubleshooting for business applications.

Collaborate with users to identify, analyze, and resolve application issues.

Perform root cause analysis and implement corrective actions.

Maintain and update application documentation and support materials.

Assist in application testing, deployment, and upgrades.

Liaise with vendors and internal teams for issue resolution and enhancements.

Monitor application performance and ensure optimal functionality.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in application support or a similar role.
• Strong critical thinking and analytical skills.
• Ability to solve complex problems independently and collaboratively.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Excellent attention to detail and organizational skills.
• Good communication skills and customer service orientation.
• Experience with ticketing systems and ITIL processes is a plus.

Preferred Skills

Regret to inform that only shortlisted candidates will be notified and this is a 2-year contractual position (on renewable basis if performance is good).

Note : Please avoid sharing bank or credit card details when applying. Report suspicious job ads.

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