Customer Service and Procurement Supervisor

Customer Service and Procurement Supervisor

The Company

This global organization is a leading manufacturers and distributors of high-quality infection control, single-use infection control and preventive products. Serving sectors such as medical, dental, industrial, veterinary, laboratory, and health and beauty, the company operates in 50 countries and owns 10 manufacturing facilities across North America, Europe, and Asia. Its products are sold in over 95 countries.

With a strong commitment to safety and quality, the company is a recognized leader in facemask and non-woven product manufacturing. It has a strong presence across the Asia-Pacific region, including Hong Kong, China, Taiwan, Japan, Australia, Malaysia, South Korea, and Singapore.

The Role

We are seeking a highly motivated, detail-oriented and analytical Customer Service and Procurement Supervisor to join our team in Petaling Jaya. In this role, you will lead a small team and be responsible for managing procurement activities and customer service operations, ensuring smooth order management and seamless communication between stakeholders.

Key Responsibilities

• Team Leadership and Coordination : Supervise a team of 2–3 procurement and customer service executives, drive team performance, smooth collaboration and efficiency.
• Order Management : Oversee purchase orders (PO) with suppliers and sales orders (SO) with internal customers, maintaining accurate records in the ERP system.
• Supplier Engagement and Cost Analysis : Collect monthly quotations, perform cost analysis, and report findings to management. Negotiate pricing and delivery terms to optimize value.
• Procurement and Delivery Oversight : Monitor purchasing and delivery activities, proactively resolving issues and ensuring timely fulfillment.
• Customer and Supplier Communication : Liaise with internal teams, suppliers, and customers to clarify requirements, address daily and ad hoc issues, and support project execution.
• Reporting and System Maintenance : Maintain transparent PO / SO data in the ERP system and provide regular performance reports to management.

Requirements

Does this sound like you? If you are a motivated individual looking to take the next step in your career and meet the qualifications above, we’d love to hear from you!

Please submit your resume, clearly detailing your experience and relevant skills in line with the role requirements.

Unlock job insights

Salary match Number of applicants Skills match

Application questions

Your application will include the following questions :

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr