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Technical Support Specialist

SumsubMuar, Johor, Malaysia

1 day ago

Job description

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Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Support Engineer to join our team!

What You Will Be Doing

Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
Performing a technical analysis of reported problems and define plans for resolving them.
Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
Communicating with clients using chat, email, and outbound calls.

About You

Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).

Basic understanding of networking, web, API requests, and SQL.

Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.

Willingness to provide excellent support service.

Would be considered a plus

Familiarity with Postman or practical experience with API troubleshooting.

Hands-on experience in technical support for web or mobile applications.

What we offer

Fully remote and flexible working schedule, with access to a coworking space (in some locations).

Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.

International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.

1 extra day off to celebrate your birthday.

7 additional days to enjoy the Christmas & New Year holidays.

7 days of sick leave (without the need for documentation).

Regular, fully covered team offsites to connect and collaborate.

Learning opportunities and support to attend industry events with the team.

The hiring stages

TA screening → Hiring Manager Interview → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Role details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology and Customer Service

Industries : IT Services and IT Consulting

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Technical Specialist • Muar, Johor, Malaysia

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