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Customer Support Specialist

Customer Support Specialist

LittleLives IncBatu Pahat, Johor, Malaysia
1 day ago
Job description

About the Role

We are seeking a Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.

Key Responsibilities

  • Provide responsive, empathetic, and clear support to users via live chat, email, and calls
  • Handle inquiries and issues related to our platform, work with internal teams to resolve
  • Maintain accurate records of customer interactions and feedback
  • Create and improve support documentation (FAQs, guides, help articles)
  • Support onboarding of new users with product walkthroughs and training
  • Collaborate with product and technical teams to report issues and suggest improvements
  • Meet service level targets (e.g. response time, resolution time, satisfaction ratings)

Requirements

  • 2+ years of experience in customer support, preferably in SaaS, tech, or education
  • Strong communication skills and a customer-first mindset
  • Comfortable working remotely and across time zones
  • Proficiency in Chinese or Malay (spoken and written) is a plus
  • Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
  • Strong organizational and problem-solving skills
  • Able to work independently and as part of a diverse, multicultural team
  • What We Offer

  • Competitive salary with performance-based bonuses
  • Remote-friendly, flexible work environment
  • Meaningful work supporting educators and children across Asia
  • Dynamic, fast-paced startup culture with room for growth
  • Collaborative, innovative and supportive work environment
  • #J-18808-Ljbffr

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    Customer Support Specialist • Batu Pahat, Johor, Malaysia

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