Customer Experience

Job Responsibility :

• Respond to queries from parents, students, and tutors via various communication platforms
• Explain services, packages, tutor availability, and payment options
• Address and resolve customer concerns or escalate as needed.
• Maintain and update schedules, attendance, and payment records.
• Follow up with clients for feedback and satisfaction.
• Promote engagement through information on promotions and new services.
• Provide exceptional customer support aligned with SifuTutor’s values.

Job Requirements :

Job Benefits :

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Customer Service

Industries : Technology, Information and Internet

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