Customer Service

About the role

Become a key part of the JADE COMMERCIAL SERVICE as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

• Responding to customer inquiries and resolving issues via phone, email, and other communication channels
• Actively listening to customers, understanding their needs, and providing tailored solutions
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and process efficiencies
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and service level agreements

What we're looking for

What we offer

At JADE COMMERCIAL SERVICE, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of competitive benefits, including :

About us

JADE COMMERCIAL SERVICE is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.

If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.