Senior Executive, Policy Administration

About the role

Join Hong Leong Assurance Berhad as a Policy Administration professional. You will be responsible for managing insurance policy administration. This full‑time role is based in Petaling Jaya, Selangor.

Responsibilities

• Review and process all policy servicing requests accurately and promptly, ensuring adherence to specified guidelines, SOPs and Service Commitment Benchmarks.
• Minimize processing errors, meet customer requirements and guarantee fulfillment of all compliance and regulatory mandates (e.g., Insurance Act, FSA Act).
• Manage the timely printing and distribution of policy documents, including letters, endorsements, statements, and listings.
• Conduct internal quality control audits as directed, ensuring compliance with both company and regulatory policies.
• Actively participate in quality improvement projects to implement, monitor, and review policy servicing processes, boosting overall work quality and efficiency.
• Involve in on‑the‑job training, classroom training and coaching of junior staff as required by the Manager.
• Serve as a key liaison, handling inquiries and follow‑up requests from Branches, Customer Service Staff, Support teams, and sales channels.
• Execute any other operational and administrative duties as assigned by the Management.

Qualifications

Application Questions

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