IT Business Analyst Data Analytics

What's the role?

You will be a part of one of our biggest programs called “Systematic Account Development” which is fully embedded into the new company strategy and a truly global initiative focusing on superior Customer Relationship Management. Your focus will be on Salesforce Sales Cloud, Power BI & CRM analytics, whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our Salesforce CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.

What does the role involve?

As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microsoft, Microservices on AWS and others. Designs, builds, and implements CRMA dashboards, dataflows, and data integrations.

What you need is :

• At least Bachelor’s degree in computer science, software engineering, information technology or related fields.
• Minimum 3 years of experience in Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders.
• Dealing with cloud software business process management and agile methods.
• Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
• Strong willingness and ability to learn.
• Passion for digital sales and service processes covering business requirements, solution designing, and hands-on implementation, paired with an interest in CRM software (ideally Salesforce area).
• Analytical mindset with strong problem-solving skills and the ability to work independently.
• Data Analysis & Visualization – Ability to query, interpret & analyze data to generate meaningful insights and eloquently communicate findings to stakeholders
• Business acumen - Understand CRM principles and practice, business processes to align analytics with organizational goals

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data-driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

We offer :

If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more Kuala Lumpur | Hilti Careers #J-18808-Ljbffr