Network Services Manager

Network Services Manager

Responsible to effectively plan, co-ordinate, and manage the network Operation Services including day-to-day BAU task and IT projects related to meet the business objectives that align with the corporate strategy for the company and its subsidiaries.

Job Description

• To lead IT Network tower in providing effective technology management support to enable Operation Services that adequately meet the agreed of standards documented in the annual renewable SLA with business user.
• To participle / lead in IT infra relevant projects to meet organization objectives.
• Attend to IT Infrastructure audit and resolved all related IT Infrastructure network issues.
• Managed & support on network administration, hardware / software installation, maintenance & new project implementation of LAN / WAN / Internet network infrastructure including network security appliance (Firewall, IPS, WAF & SASE).
• Responsible on providing resolution of network outage, customer consulting, vendor management, operational delivery, solution design, and network capacity planning.
• Ensure our STMKB corporate network infrastructure stability by manage and monitor LAN / WAN / Internet, network security, system resources, and performance using network monitoring tools.
• Attend and solve user new request, incident, and problem related with network management (IR, SR, UCR and etc).
• Liaise with other tower team, vendor & external parties on any network LAN / WAN / security / Internet troubleshooting, infrastructure support, and problem solving.
• Ensure documentation, SOP, and guidelines are up-to-date.
• Ensure STMAB & STMKB’s information assets confidentiality, integrity and availability and protected.
• Ensure periodic backup on network infrastructure equipment configuration, verify backup and recovery procedures from time to time.
• Commitment to standby during weekend and after office hour for support related matter.

Qualifications / Requirements

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industry

Insurance

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