Associate Specialist, SME Digital Banking

Overview

Associate Specialist, SME Digital Banking

Join to apply for the Associate Specialist, SME Digital Banking role at RHB Banking Group .

Responsibilities

• Manage day-to-day system operations to ensure smooth functioning for all users, including reassignment of cases or tasks within the system to appropriate users or teams as required.
• Assist in system setup, configuration, and training for end-users.
• Provide first-level technical / system support to sales and internal teams.
• Troubleshoot system-related issues and escalate to relevant teams when needed. Raise tickets on issues, track, and ensure resolution is achieved.
• Document support issues, solutions, and create user guides where necessary.
• Ensure timely resolution of client issues to maintain customer satisfaction.
• Assist in addressing credit queries wherever applicable.
• Ensure compliance with data security, confidentiality, and access control guidelines when managing system permissions.
• Monitor system performance and usage trends, providing insights and recommendations for process or system improvements.
• Maintain internal documentation, FAQs, and Standard Operating Procedures (SOPs) to ensure effective knowledge transfer and onboarding within the team.

Reports, Dashboards and Analysis

Marketing Support and Event Coordination

Business Continuity Plan (BCP)

Special Projects

Referral notices and job postings following this description are provided for visibility. This posting does not alter the responsibilities above.

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