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Associate Specialist, SME Digital Banking

Associate Specialist, SME Digital Banking

RHB Banking GroupKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

Associate Specialist, SME Digital Banking

Join to apply for the Associate Specialist, SME Digital Banking role at RHB Banking Group .

Responsibilities

  • Manage day-to-day system operations to ensure smooth functioning for all users, including reassignment of cases or tasks within the system to appropriate users or teams as required.
  • Assist in system setup, configuration, and training for end-users.
  • Provide first-level technical / system support to sales and internal teams.
  • Troubleshoot system-related issues and escalate to relevant teams when needed. Raise tickets on issues, track, and ensure resolution is achieved.
  • Document support issues, solutions, and create user guides where necessary.
  • Ensure timely resolution of client issues to maintain customer satisfaction.
  • Assist in addressing credit queries wherever applicable.
  • Ensure compliance with data security, confidentiality, and access control guidelines when managing system permissions.
  • Monitor system performance and usage trends, providing insights and recommendations for process or system improvements.
  • Maintain internal documentation, FAQs, and Standard Operating Procedures (SOPs) to ensure effective knowledge transfer and onboarding within the team.

Reports, Dashboards and Analysis

  • Track and monitor system-related issues through dashboards, highlighting open and pending cases to ensure timely resolution and effective issue management.
  • Generate system usage reports and highlight key insights and trends.
  • Provide actionable recommendations to management for decision-making.

    • Marketing Support and Event Coordination

  • Assist in planning and coordination of marketing activities, including roadshows, partnership meet-ups, and customer engagement events.
  • Manage event logistics such as transportation, accommodation, and other arrangements for key stakeholders.
  • Oversee venue readiness to ensure facilities and equipment are prepared prior to the event.
  • Participate onsite as part of the organizing committee to support smooth execution and engage with customers during events, address queries, and provide assistance as needed.
  • Support post-event activities including follow-ups with participants, feedback collection, and ensuring commitments are fulfilled.
  • Collaborate with internal teams and external partners to ensure events are delivered on time, within budget, and aligned with company objectives.

    • Business Continuity Plan (BCP)

  • Act as the coordinator for the company’s Business Continuity Plan (BCP) initiatives.
  • Assist in the development, review, and updating of BCP policies, procedures, and documentation.
  • Coordinate with internal teams to ensure preparedness for potential disruptions and adherence to BCP guidelines.
  • Maintain records of critical assets, processes, and recovery plans to ensure business resilience.
  • Support in organizing BCP drills, simulations, and awareness sessions to keep staff informed and trained.
  • Monitor compliance with regulatory and internal requirements related to business continuity and risk management.
  • Provide reports and updates to management on BCP readiness and recommend improvements where necessary.

    • Special Projects

  • Support and participate in ad-hoc or strategic projects assigned by management.
  • Contribute to initiatives such as system enhancements, CRM improvements, AI / chatbot training, automation tools, or other digital transformation efforts.
  • Assist in project coordination, documentation, and execution to ensure timely delivery and alignment with business goals.
  • Collaborate with cross-functional teams to test, implement, and roll out new technologies or processes.
  • Take on flexible responsibilities beyond the core scope as required, demonstrating adaptability and a problem-solving mindset.

    • Referral notices and job postings following this description are provided for visibility. This posting does not alter the responsibilities above.

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    Buat amaran kerja untuk carian ini

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