This job offer is not available in your country.
Senior Agent, Customer Service
OKXKuala Lumpur, Kuala Lumpur, Malaysia12 hours ago
Job descriptionHandling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2 / Supervisors as directed by the operations management when they can not be resolved within standard procedures. A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 2 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule to support 24x7 language-related operations. Strong interpersonal skills : the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset : a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management : the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner : the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Familiarity with cryptocurrency and / or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge : MacOS, Lark, Microsoft Office, and G-Suite. Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus) Meal allowance up to RM 500 / month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles :
We Before Me
Do the Right Thing
, and
Get Things Done
- . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing
What We Look For In You
Nice To Haves
Benefits & Perks
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Create a job alert for this search
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
- Promoted
Senior Executive - Airside Services (Development - Airfield Management)
Malaysia Airports BerhadSepang, Selangor, Malaysia Select how often (in days) to receive an alert : .Senior Executive - Airside Services (Development - Airfield Management).
Conduct feasibility studies, negotiating lease agreements, and overseeing all...Show moreLast updated: 1 day ago
- Promoted
Senior IGA Consultant
Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 1 day ago
- Promoted
Customer Service Associate
DHL eCommercePuchong, Selangor, Malaysia DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels.
Incumbent must have the mind-set a...Show moreLast updated: 30+ days ago
- Promoted
Remote - Client Service Representative (Customer Services)
The Credit Pros IntlKuala Selangor, Kuala Selangor, Malaysia Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY : .Unlock Your Potential in the Thriving Credit Industry!.Are you ready to take your career to new heights? At The Credit Pros, we believe...Show moreLast updated: 3 days ago
- Promoted
Remote - Client Service Representative (Customer Services)
The Credit ProsKuala Selangor, Kuala Selangor, Malaysia Remote - Client Service Representative (Customer Services).Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY : .
Unlock Your Potential in the Thriving Credit Industry! We are seeking talent...Show moreLast updated: 1 day ago
- Promoted
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Show moreLast updated: 30+ days ago
- Promoted
Senior Account Manager
AVEVAKuala Lumpur, Kuala Lumpur, Malaysia AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.AVEVA is a global leader in industrial software.
Our cutting-edge solutions are used by thousands of ...Show moreLast updated: 8 days ago
- Promoted
Associate I, Customer Service
AlconSelangorMalaysia, Selangor, Malaysia At Alcon, we are driven by the meaningful work we do to help people see brilliantly.We innovate boldly, champion progress, and act with speed as the global leader in eye care.Here, you’ll be recogn...Show moreLast updated: 11 days ago
- Promoted
Guest Service Agent (173469)
Shangri-La Hotels and ResortsKuala Lumpur, Kuala Lumpur, Malaysia Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done.Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality.No matter ...Show moreLast updated: 3 days ago
- Promoted
Senior Customer Service Manager (Night Shift)
AmbitionPetaling Jaya, Selangor, Malaysia Managing Consultant, Global Business Services | Recruiting for HR, Supply Chain & Procurement | Fresh Grad for Japanese, Korean, Thai, Vietnamese….
Attractive Remuneration Package.A leading manufact...Show moreLast updated: 3 days ago
- Promoted
EMEA Senior Enterprise Sales Executive
7SIGNALNilai, Negeri Sembilan, Malaysia We’re looking for a dynamic and experienced.Senior Enterprise Sales Executive.SaaS solutions to customers in.Manufacturing, Distribution, Healthcare, and Retail.
The ideal candidate will bring 7+ ye...Show moreLast updated: 3 days ago
- Promoted
WFH - US Market - Customer Service Translator
Job ExpertSeremban, Negeri Sembilan, Malaysia WFH - US Market - Customer Service Translator.About the job WFH - US Market - Customer Service Translator.We are seeking a motivated and linguistically talented individual to join our team as a Voi...Show moreLast updated: 1 day ago
- Promoted
Customer Service - Cantonese Speaking (Work from Home)
EPS ConsultantsKuala Selangor, Kuala Selangor, Malaysia Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 20 days ago
- Promoted
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreKuala Selangor, Kuala Selangor, Malaysia MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Show moreLast updated: 1 day ago
- Promoted
Senior Client Success Manager Inbound Leads
Fintech News Malaysia - part of Fintech News NetworkKlang City, Selangor, Malaysia Senior Client Success Manager Inbound Leads.Direct message the job poster from Fintech News Malaysia - part of Fintech News Network.
Interested in the Fintech industry? Are you a great sales and mar...Show moreLast updated: 3 days ago
- Promoted
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACSelayang Municipal Council, Selayang Municipal Council, Malaysia Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Show moreLast updated: 3 days ago
- Promoted
Senior Account Execuitve
WatiSeremban, Negeri Sembilan, Malaysia Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted by over 14,000 customer...Show moreLast updated: 20 days ago
- Promoted
Service Order Administrator
Coherent Corp.Sepang, Sepang, Malaysia Manage post sales activities for processing RMAs, service requests, and service billings.Verify customer and order information for correctness, comparing with previously obtained data as necessary....Show moreLast updated: 1 day ago