Customer Service - Cantonese Speaking (Work from Home)
EPS ConsultantsKuala Selangor, Kuala Selangor, Malaysia
20 days ago
Job description
Job Description
Provide quick, accurate, and friendly service to customers via phone, email, or chat
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
Build lasting relationships with customers, and other team members
Be reliable, be on time and come in as scheduled
Educational / Work Experience and Requirements
High school diploma or equivalent required.
Candidate must be flexible working Onsite.
Must have at least six months customer service experience or equivalent
Must successfully pass a background check
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Customer Service • Kuala Selangor, Kuala Selangor, Malaysia
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