Global Patient Care Demand Manager

Global Patient Care Demand Manager page is loaded## Global Patient Care Demand Managerlocations : Petaling Jayatime type : Tempo integralposted on : Publicado hojetime left to apply : Data de término : 30 de novembro de 2025 (Mais de 30 dias restantes para se candidatar)job requisition id : Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posiçãoMissionAs the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and / or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise / skills and navigate in complex situations by applying a diverse skillset.You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.Key Accountabilities

• As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
• Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
• In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
• Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
• Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
• Responsible for change control oversight in respective projects
• Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
• Report on project progress, offer viable solutions and opportunities as they arise
• Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
• Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
• Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transitionKey skills and Experience
• Successfully completed bachelor or higher education in economics or scientific related disciplines
• Minimum of 5 years professional experience in Customer Care Management
• Minimum of 5 years professional experience in Project Management
• Experience in managing complex projects
• Fluent speaking and writing in English, another language is of advantage
• Methodological competence, analytical skills and affinity for numbers and figures
• Expertise in stakeholder management
• Excellent communication skills, empathic, solution-oriented and team-oriented approach
• Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
• Critical thinking
• Multi-tasking, agile skills and flexible to adapt to changes
• Always willing to learn and grow with an attitude to go beyond### Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.
• A Roche é um empregador que pratica políticas de igualdade de oportunidades.

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