Head of Regional Centre of Expertise

The Head of Regional Centre of Expertise (COE), People & Culture (P&C) at ZALORA is a key leadership role focused on driving transformational people strategies.

You will shape our organizational design, talent acquisition, development, management, and total rewards, aligning P&C initiatives with business goals.

This position will direct report to the Regional Director, People & Culture, and will be based in Kuala Lumpur.

Leading a team of HR specialists, you will collaborate closely with senior leadership to ensure our workforce remains agile, engaged, and aligned with the company’s vision.

If you're passionate about leading impactful P&C programs that transform how we hire, develop, and reward talent, this is your chance to make a lasting impact on our organization.

Responsibilities : Strategy Development & Execution : Lead the creation and execution of people strategies across organizational development, talent acquisition, talent development, talent management, and total rewards.

Ensure alignment of these strategies with business objectives to drive overall organizational effectiveness.

Talent Acquisition : Oversee the recruitment strategy, ensuring ZALORA attracts, hires, and retains top talent that supports the business’s goals.

Build and maintain a strong talent pipeline for future business needs.

Talent Development : Lead performance management, develop tailored leadership programs, and foster continuous learning to ensure our workforce is well-equipped for current and future roles.

Organizational Development : Drive efforts in organizational design, performance management, and change management to ensure optimal organizational structure and effectiveness.

Implement initiatives that improve overall organizational health and employee engagement.

Talent Management : Oversee talent management processes such as talent review, succession planning, and career development.

Ensure a robust system is in place to develop and retain top performers.

Total Rewards Strategy : Develop and oversee a competitive and comprehensive total rewards strategy, including compensation, benefits, recognition programs, and incentives.

Ensure alignment with market trends and the company’s goals to attract, motivate, and retain talent.

Team Leadership : Manage and mentor a team of HR professionals, fostering a collaborative and results-driven culture.

Ensure effective delivery of HR services across all key areas.

Stakeholder Management : Act as a trusted advisor to senior leadership and key business stakeholders, providing HR expertise and guidance on strategic HR initiatives, workforce planning, and organizational design.

Collaboration with HR Partners : Work closely with Regional HRBPs, Regional People services, and other internal teams to ensure alignment and effective implementation of people strategies.

Budget & Resource Management : Oversee the budget for the COE, ensuring resources are allocated effectively to meet organizational needs.

Requirements : Bachelor’s degree or equivalent in HR, Business, or related field More than 9 years in HR, with 3 years in a leadership role overseeing at least 2 of the following functions : Talent Acquisition, Talent Development, Organizational Development, Talent Management, and Total Rewards.

Strong background in Total Rewards (compensation, benefits, recognition) preferred Proven ability to lead HR teams and manage cross-functional projects.

Excellent communication, strategic thinking, and data-driven decision-making skills.

Occasional travel required for meetings and organizational initiatives.

Full-time position, Hybrid (4 days WFO and 1 day WFH) The ZALORA Story ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group.

As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and  Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals.

Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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