Customer Success Manager

Overview

JurisTech is a leading innovator in the lending and recovery software industry, providing cutting-edge solutions to banks, financial institutions, and the telecommunications sector. Our mission is to revolutionize the way businesses manage credit through advanced technology and creative problem-solving. We are hiring for a Recruitment Team Lead to join our fast-growing organization.

Come, join us today as we are looking for passionate individuals willing to work towards a rewarding and long-lasting career.

Responsibilities

• Learn and understand Juris software solutions : gain proficiency in Juris software solutions, understand their business impact, analyze customer needs, and develop customer portfolios.
• Effective communication and support : ensure all communications with customers are consistent and accurate, manage expectations and meet estimated delivery times. Work closely with software support and project teams to quickly grasp software terminologies and business processes.
• Manage customer interactions : handle customer requests and issues raised through various channels (emails, WhatsApp, online portal). Acknowledge and ensure these are promptly attended to by the appropriate individuals within Juris. Provide regular and scheduled updates to customers about status and changes concerning their issues.
• Monitoring and escalation of issues : track elapsed time for each client’s requests, complaints, or issues, and proactively escalate them before SLA thresholds are breached to ensure timely resolution.
• Documentation : accurately document meeting minutes, business requirements, and customer issues to maintain clear and effective records.
• Customer relationship management : oversee multiple user groups within the customer’s organization to ensure full and satisfactory utilization of Juris software.

Job Requirements

Compensation and Benefits

Additional Details

Successful candidates will be required to work at the Bangsar South area and may be required to travel as and when required.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr