Billing Assistant

POSITION SUMMARY :

Front counter assistant, to assist customer on bill / invoice charges. Help prepare and provide bill to customer for payment and / or claim to panel / TPA / Insurance company. As support for GL processing and Admission during after hour.

DUTIES & RESPONSIBILITIES :

Identify customer type – visit with medication or without medication Hand over charge form copy to Pharmacy for medication preparation.

Update charges and check all related charges

Finalise bill / invoice and call customer for payment / collect copy bill

Explain briefly bill information to customer and collect payment

For panel bill, staff to print summary bill and details bill, compile the bills with related guarantee letter (GL) and submit to Credit Control

For panel customer, certain case, need to call panel / TPA / Insurance for verification of medication coverage.

To request panel top-up GL, when necessary.

After hour, assist customer to request GL for his / her outpatient visit

Advise customer to fill up panel request form, attach the form with referral letter (if applicable) and fax to panel and / or upload into panel portal.

Follow up the requested GL and update customer on GL status

When customer need to admit (after hour), staff to assist the customer to fill-up panel pre-authorization form (PAF)

To fax / upload the PAF to panel for processing admission GL.

To collect initial deposit as per guide line for related admission case.

Allocate available room to respective patient.

Responsible for opening and closing of Cashier Shift daily.

Recheck and recalculate every sale collected upon closing of Cashier Shift

Print Cashier Shift Report, attached with cash / credit card sale slip, put into Cash Envelope and seal it.

Log detail of Cash Envelope in Log Book at BO before bank-in the envelope into Safe Deposit Box in Strong Room and Bank-in (put in) the Cash Envelope into Safe Deposit Box.

To comply on any standard and rules set up by company from time to time.

To perform registration for ED outpatients, arrange for guarantee letters, top-up guarantee letters

To perform admission and pre-admission registrations for inpatients, arrange for initial guarantee letters.

Responsible for daily cash float and to ensure that cashier has sufficient small change and to liaise with Chief Cashier to ensure adequate supply of small change are available.

Working closely with Financial Liasson to ensure bills are sent promptly to companies, insurance companies and other responsible parties.

Staff to complies with the various companies billing requirements so that the bills can be processed without delay.

To do photocopying, scanning and filing, CTC of company bills for record purposes.

To assist with invoice submission via e-billing.

Performs other duties and tasks as assigned by Supervisor / HOD BO.

Responsible for daily cash float and ensuring that the daily collection of cash, online payment and credit card are in order as per the closing report.

Staff involved with petty cash need to ensure all daily float must be tally and balance as per float given by Chief Cashier

To request GL cancellation from insurance for the unutilized GL

Liaising with doctors on matters related to questionnaire from insurance company

To collect the outstanding amount for any excess or insufficient payment.

Ensure all documentation filing accordingly and sent to Regalia for storage.

Job Types : Full-time, Permanent

Benefits :

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location : In person