Senior Manager, Planning & Business Performance

Senior Manager, Planning & Business Performance

As a member of the professional services team, the individual actively supports senior leadership(s) by delivering strategic insights, business planning, and essential assistance within their assigned business function(s).

• Be Business-Savvy – understand the overall business strategy and plans, globally and in-country
• Good level of understanding of operations and technology
• Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills in a highly collaborative manner
• Results driven with strategic qualities with ability to demonstrate track‑record in a dynamic environment and manage multiple deadlines (effectively prioritise)
• High degree of responsibility and integrity
• Excellent communication capability
• Gravitas to manage senior stakeholders
• Change agent
• Collaborate with GBS management and Professional Services leadership to ensure quality service delivery and adherence to standards.
• Oversee daily operations, ensuring compliance with departmental operating instructions, processes, and guidelines, while applying relevant risk, regulatory, and compliance policies.
• Prepare, implement, and expand strategic plans in cooperation with stakeholders and partners.
• Monitor the development, implementation, and performance of business‑critical topics.
• Provide advice, guidance, and support to leadership on managing change and maintaining business as usual capabilities during transitions.
• Review new business requirements and offer solutions as needed.
• Manage costs and recharges in alignment with business strategies and plans.
• Drive continuous improvements in productivity and cost efficiency.
• Ensure all activities comply with the Bank’s policies, guidelines, and standards, following the Operational Risk framework.
• Act as the primary contact for senior leaders, coordinating internal and external communications to ensure smooth information flow. Prepare papers, agendas, minutes, and track actions / plans as required.
• Ensure systems, processes, and methodologies are followed for effective service delivery monitoring, control, and support.
• Support governance, people management, regulatory compliance, audits, and communications to achieve objectives.
• Collaborate with various teams to prepare and review management information (metrics / reports) on progress and performance, including production updates and strategy reports.
• Embed the Group’s values and code of conduct, ensuring adherence to ethical standards and compliance with policies and regulations.
• Lead by example, fostering the Bank’s culture and values within the team, and setting expectations for collaboration with stakeholders and partners.
• Identify, monitor, control, elevate, and mitigate potential risks to the Group.
• Maintain awareness and understanding of the main risks facing the Group and the individual's role in managing them.
• Adhere to the Group’s rules, procedures, and processes.
• Understand and apply governance principles to identify, manage, and monitor risks.

Key Stakeholders

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Standard Chartered Global Business Services

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world‑class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state‑of‑the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

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