Clinic Assistant (KLINIK WONG, SEAPARK PJ)

Clinic Assistant – Klinik Wong at Seapark, PJ

Looking for someone who is reliable, honest, detail-oriented, and able to smile even when under pressure. Majority of our patients are elderly – so patience, empathy, and a kind voice go a long way.

Greet and welcome all patients warmly – especially important as many are elderly or unwell.

Register patients using our clinic system and assist them with any basic inquiries.

Liaise with patients regarding appointments, follow-ups, and medication refills.

Maintain polite, professional, and compassionate communication at all times, including through WhatsApp.

Prepare prescriptions and dispense medications as directed by the doctor.

Provide clear instructions to patients on proper medication usage (oral, topical, nasal, etc.).

Monitor and report medication stock levels; update inventory weekly and monthly as required.

Clinical Support

Prepare basic instruments and maintain hygiene protocols.

Manage patient flow in the consultation area – ensure smooth coordination between front desk and doctor.

Handle daily billing using the clinic’s system.

Ensure all payments (cash, QR, panel claims) are recorded accurately.

End‑of‑day tallying : Match system transactions with physical takings, and prepare for account closing.

Admin & Communication

Handle clinic emails and WhatsApp messages professionally.

Upload lab results into patient records; call patients for result collection or review.

Coordinate with panel providers and suppliers when needed.

Assist in document handling – invoices, receipts, stock logs, panel claims, etc.

Routine Housekeeping & Cleanliness

Help maintain a clean and comfortable clinic environment (pantry, waiting area, consultation room).

Sanitize surfaces and equipment as per hygiene SOP, especially during flu season or outbreaks.

Ensure trash disposal, medical waste segregation, and toilet cleanliness are done per schedule.

Rotational Tasks (based on SOP)

Weekly : Inventory check (disposables, medications), WhatsApp reminders, appointment confirmation

Monthly : Stock‑taking, submission of panel invoices, medications expiry monitoring

Occasional : Home visit kit checks, managing study health packages, festive or campaign setups

Able to communicate in English and Malay

Comfortable using computers and learning clinic software.

A team player who can stay calm under pressure and adapt quickly.

Job Entitlements & Benefits

5 working days / week (45 hrs), 2 days off every week

AI Job match analysis Salary match Number of applicants

Your application will include the following questions :

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Clinic Assistant?
• Do you have previous invoicing experience?
• Do you have customer service experience?
• Do you have data entry experience?
• How many years' experience do you have as a Clinical Assistant?

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