Customer Service Team Lead

Job Responsibilities :

• Lead, coach, and motivate a team of customer service agents to achieve performance goals and deliver exceptional service.
• Handle complex or escalated customer issues and ensure timely resolution.
• Collaborate with cross-functional teams (e.g., operations, product, marketing) to address customer feedback and improve processes.
• Schedule shifts, manage workloads, and ensure proper team coverage.
• Provide regular training and performance feedback to team members.
• Prepare reports on team performance and identify areas for improvement.

Job Requirements :

Job Type : Full-time

Pay : USDT per month

Supplemental Pay :