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Boutique Manager
Boutique ManagerRichemont • Kuala Lumpur, Kuala Lumpur, Malaysia
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Boutique Manager

Boutique Manager

Richemont • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Join a community of dedicated professionals where excellence is both a given and a never ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.

PLAYING YOUR PART

  • Reach quantitative and qualitative targets in line with Maison objectives
  • Propose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals
  • S Initiate Boutique events and activities to boost sales and traffic
  • Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
  • Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique

Clienteling :

  • In collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiatives
  • Lead by example and develop individual relationships with clients and prospects
  • Build and develop the VVIP relationships and database
  • Team Management & People Development :

  • Provide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
  • Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
  • Drive performance management to achieve KPI’s and perform above expectations
  • Design the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutique
  • Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns .
  • Identify and define team’s training needs and individual development plans. Execute regular role plays and on-the-spot coaching, to consistently improve individual and team performance
  • Represent Brand identity - Act as a Maison ambassador :

  • Adhere with Passion to the values and rituals of presentation established by the Maison
  • Lead by example with a high degree of professionalism
  • Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
  • Act as key contact person for all interactions with the Group and International HQ
  • Drive change management to ensure adoption of new tools & services
  • Manage boutique operations in accordance with Brand and group compliance policies
  • Ensure that all Brand and Richemont procedures are perfectly followed
  • WHAT WILL MAKE YOU SUCCESSFUL?

  • Prior experience in people management, and proven track record in successfully managing a team
  • Appreciation of Luxury and passion for service and client-orientation
  • Excellent interpersonal, communication, and problem-solving abilities
  • Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

    If this fires your imagination, we welcome your application.

    #J-18808-Ljbffr

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    Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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