Client Policy Servicing Processor

AIG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Policy Servicing Processor

Process all insurance policy submissions and service requests which include but not limited to new business, renewals, endorsements and cancellations in policy administration systems according to turn around time and standard set

• Carry out all services in a professional manner demonstrating a high degree of quality and accuracy at all time and contribute towards improving Service Survey Net Promoter Score (NPS)
• Demonstrate high degree of integrity and confidentiality. Always maintain confidentiality of customer information and adhere to all compliance guidelines, policies and regulations
• Provide cross functional collaboration work to ensure smooth daily operation within the department
• Handle inquiries from customers and internal / external stakeholders via emails, telephone and other future contact channels and delivering a high standard of customer service
• Proactive in discovering and voicing out opportunity for service and process improvement and actively participate in the process improvement activities
• Accountable for meeting individual (KPIs) and team goals
• Drive self-learning and development by taking part in training and other learning opportunities to expand knowledge, skill and experience
• Other duties as assigned which may include administrative support to the department, assist the team lead when needed, job rotation, short term attachment, tasks and projects
• Perform Claim document scanning into One View system.
• Handle physical documents and send to offsite storage.
• Make outgoing calls to customers on policy related matters.

Requirements

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Enjoy Benefits That Take Care Of What Matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

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