(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Overview

(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Join our team as a Customer Support Consultant in a multicultural, multilingual, remote environment and grow with our People First management approach.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

Will be a great plus

Benefits and Perks

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and operate 8 hubs worldwide. We treat our team like clients, with care, individual approach, and a positive experience. We welcome people from diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills.

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity, or any other legally protected status.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Employment type

Job function

Note : This posting includes related roles in Malaysia and other locations as part of the company’s ongoing recruitment. Specific location and posting details will be provided in your agreement.

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