customer service representative

The Customer Service Representative is responsible for providing exceptional customer support and service to our clients. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work effectively in a team environment.

• Handle incoming calls, emails, and chat messages from customers, providing timely and accurate information about products and services.
• Address and resolve customer complaints and issues promptly, escalating complex cases to the appropriate department when necessary.
• Assist customers with order placement, tracking, and updates, ensuring all orders are processed accurately and efficiently.
• Provide technical support and troubleshooting assistance to customers, guiding them through product features and functionalities.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Gather and document customer feedback, providing insights and suggestions to improve products and services.
• Work closely with other departments, such as Sales, Marketing, and Technical Support, to resolve customer issues and improve overall customer satisfaction.
• Any other duties as assigned.

REQUIREMENTS :