Spa Therapist

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri­la is looking for a dynamic, multi-skilled talent in delivering our Asian hospitality.

Reports To : Director of Operation

Job Summary : TheSpa Therapist provides professional spa treatments and services while maintaining high hotel standards, managing treatment rooms and supplies, handling guest bookings and inquiries, promoting and selling spa products and services, and ensuring accurate sales and administrative reporting.

Key Responsibilities

• Conduct intensive spa treatments including massages, facials, and body treatments in line with hotel standards.
• Inspect and prepare treatment rooms before shifts and prior to each service.
• Ensure adequate stock of guest amenities, towels, robes, and treatment supplies.
• Assess guest needs, diagnose skin types, and recommend suitable treatments.
• Explain treatment benefits, procedures, and product details to guests.
• Deliver treatments with attention to detail for a relaxing guest experience.
• Promote and sell spa products and upsell treatments to guests.
• Manage bookings, guest records, and respond to inquiries promptly.
• Monitor and replenish supplies, process requisitions, and track fast‑moving items.
• Operate POS and Opera systems, process payments, and prepare sales reports.

Skills and Qualifications

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