Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

Position : Mandarin Speaking Customer Service Representative

Job Type : Full-time

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 4500

Overview

We are seeking a Mandarin-speaking Customer Service Representative to handle customer inquiries and provide accurate information across voice, email, and chat channels. The role requires strong communication in Chinese, professional English for internal interactions, and a commitment to delivering high-quality customer service.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

What We Offer

Seniority level

Employment type

Job function

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