3PL Claims & Reconciliation Executive - Logistics SG Operations (Open for Fresh Grad)

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Ensure to receive the invoices timely from the external party
Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty
Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities
Handle the back and forth disputes for any discrepancies between the company & the external party
Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies

3PL Invoice Reconciliation

Ensure to receive the invoices timely from the external party

Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty

Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities

Handle the back and forth disputes for any discrepancies between the company & the external party

Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies

Lost & Damaged Claims

Handle the compensation process for lost and damaged orders to customers or clients

Handle the claiming process for lost and damaged orders from the external party

Handle the back and forth disputes for any discrepancies between the company & the external party

Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies

General

Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.

Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.

Liaise with external parties to ensure timely and accurate payment of claims and invoices.

Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.

Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.

Ensure compliance with all regulatory requirements related to claims handling and processing.

Collaborate with cross-functional stakeholders such as Customer Service, Dispute, Payment, Finance, Business Development and Fraud team to ensure a seamless claims process and positive customer experience.

Support Regional Team’s ad-hoc requests such as providing and analyzing data to close any gaps in the current process.

Support any ad hoc projects relating to the enhancement of Claims and Reconciliation process

Support Vendor Management team for cross-functional stakeholders escalations relating to Logistic system such as Shopee sellers encounter a system error in arranging shipment or printing the labels

Requirements

At least 2-3 years of working experience in billing and claim related roles

Possess high integrity, with strong negotiation and interpersonal skills.

Outstanding ability in engaging stakeholders for justification.

Good logical thinking and problem solving skills.

Data driven and detail oriented person.

High proficiency in MS Excel.

Team player, and strong in both written skills and verbal communication.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Marketplace Platforms and Technology

Information and Internet

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Logistic Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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