No longer accepting applications
Customer Service Representative - Korean - Kota Kinabalu
TeleperformancePetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback, and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Related jobs![Customer Service Role [Mandarin Speaker - Spoken]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Startek%20Malaysia)
We specialize in connecting forward-thinking companies with outstanding global talent.Whether you’re looking to fill a critical role or expand into new markets without local offices, we’re here to ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Role [Mandarin Speaker - Spoken]
Startek MalaysiaPetaling Jaya, Selangor, Malaysia Customer Service Role (Mandarin Speaker - Spoken).This range is provided by Startek Malaysia.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Ara...Show moreLast updated: 20 days ago
- Promoted
Advisor I, Customer Service – Korean
ConcentrixPetaling Jaya, Selangor, Malaysia The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Show moreLast updated: 20 days ago
- Promoted
Customer Service Specialist - Cantonese (Kuala Lumpur)
AgodaKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Specialist - Cantonese (Kuala Lumpur) role at Agoda, based in Kuala Lumpur, Malaysia.We are looking to recruit Customer Experience Specialists to be based in our Malaysia office.De...Show moreLast updated: 27 days ago
- Promoted
Account Associate (Kota Kinabalu)
ACCA CareersKuala Lumpur, Kuala Lumpur, Malaysia The successful candidate will be responsible for : .Preparation and handling of monthly management accounts.Preparation of monthly accounting schedules.
Process monthly payroll and statutory contribut...Show moreLast updated: 20 days ago
- Promoted
Relationship Manager (Kota Kinabalu )
CartrackKlang City, Selangor, Malaysia Cartrack is a global leader in mobility solutions, offering fleet management, vehicle tracking, and telematics services across 24 countries.
We empower businesses to optimize their operations, impro...Show moreLast updated: 30+ days ago
- Promoted
Business Development Executive ( Kota Kinabalu )
CartrackPuchong, Selangor, Malaysia Cartrack is a global leader in mobility solutions, offering fleet management, vehicle tracking, and telematics services across 24 countries.
We empower businesses to optimize their operations, impro...Show moreLast updated: 30+ days ago
- Promoted
Procurement Specialist - Korean - KL -Kuala Lumpur | Full Time
TeleperformanceKuala Lumpur, Kuala Lumpur, Malaysia Bachelor’s Degree or higher and at least 2 years of experience in procurement payments, procurement operations, or financial payments.
Proficiency in English at CEDR B1 / B2 equivalent or higher level...Show moreLast updated: 30+ days ago
- Promoted
Social Media Support (CS) - Korean Speaking (Relocate to Penang)
TPKuala Lumpur, Kuala Lumpur, Malaysia BPO APAC hiring | Sales Recruitment | Talent Attraction & Sourcing Expert.Diploma or Degree in any field.Fresh grads in English / Communications-related fields encouraged.
Native Korean speaker or Non...Show moreLast updated: 10 days ago
- Promoted
Customer Service Representative | Global MLM Industry | Bangsar South, KL (Ref : AF)
TWY Search International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia We are representing a global MLM company in search of a Customers Service Representative.This role provide front-line support to members and distributors by handling product inquiries, order proces...Show moreLast updated: 5 days ago
- Promoted
Team Manager - Tech Support | Korean Speaking
SutherlandKuala Lumpur, Kuala Lumpur, Malaysia Team Manager - Tech Support | Korean Speaking.Sutherland Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Sutherland is seeking a leadership-oriented and self-motivated person to join us a...Show moreLast updated: 17 days ago
- Promoted
Inside Sales Representative Korean speaker
DenavePetaling Jaya, Selangor, Malaysia We are seeking a proactive and driven.Inside Sales Representative (Korean Speaker).In this role, you will be responsible for engaging prospective and existing customers in the Korean market, buildi...Show moreLast updated: 12 days ago
Advisor I, Customer Service – Korean
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show moreLast updated: 30+ days ago
- Promoted
Senior Analyst, Customer Service Operations Kuala Lumpur, Malaysia
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia Senior Analyst, Customer Service Operations.At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Logistic (Mandarin Speaker)
ProspectaccessShah Alam, Selangor, Malaysia Provide customer service to Logistics clients.Handle inquiries and issues related to logistics.Manage a high volume of customer interactions through various channels.
Analyze customer feedback and i...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Representative - Korean
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia Technical Support Representative - Korean.About Accenture : Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Mandarin Speaking - Petaling Jaya
EPS ConsultantsPetaling Jaya, Selangor, Malaysia Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 30+ days ago
- Promoted
Senior Agent, Customer Service (Korean Speaker)
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom.OKX began as a crypto exchange giving millions of people access to crypto tradin...Show moreLast updated: 30+ days ago
Customer Service Representative (Korean-English)
Remote PeopleKuala Lumpur, Federal Territory of Kuala Lumpur, .MYQuick Apply
- Promoted
Senior Agent, Customer Service (Korean Speaker)
OKXKuala Lumpur, Kuala Lumpur, Malaysia OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Korea... -Petaling Jaya | Full Time
Teleperformance SAPetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago