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Project Manager
Tsing Digital Technology Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia11 hours ago
Job description3–5 years of call center operations experience, with at least 3 years in a management role. Proven track record in managing large teams in BPO / customer service operations. Familiar with call center metrics, workforce scheduling, CMS reports, KPIs, and manpower planning. Strong business acumen and strategic thinking, with a data-driven approach to decision-making. Experience in cost management and process optimization. Excellent leadership, communication, and stakeholder management skills.
Job Responsibilities :
- Manage the daily operations of customer service projects.
- Lead project planning, client communication, role allocation, and human resource management.
- Drive continuous business process optimization to improve resource utilization and cost control.
- Conduct staff training, coaching, and performance evaluation.
- Develop and implement call center operational strategies to enhance productivity and service quality.
- Analyze operational and call center data (e.g., CMS reports, KPIs) and provide actionable improvement recommendations.
- Collaborate with cross-functional teams to ensure operational goals align with company strategy.
Requirements :
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Project Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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