Junior Merchant Community Manager - ShopeeFoodShopee • Kuala Lumpur, Kuala Lumpur, Malaysia
Junior Merchant Community Manager - ShopeeFood
Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
21 hours ago
Job descriptionBachelor’s degree in Marketing, Communications, Media Studies or equivalent. 1–2 years’ experience in social media, community management or content‑adjacent roles (agency / in‑house / internships). Proven experience setting up social channels and community spaces from scratch (page / group creation, channel config, roles / permissions). Strong practical knowledge of Facebook; familiarity with RedNote, TikTok and Instagram (post types, community features, moderation tools). Demonstrated ability to repurpose existing content across platforms (formatting, captions, thumbnails, scheduling). Strong moderation and community‑management skills; skilled at tone / brand enforcement and conflict de‑escalation. Comfortable running small experiments and analysing simple metrics (engagement, response time, community growth, referral / UTM traffic). Project management under pressure : able to manage timelines, priorities and deliverables to meet tight deadlines. Excellent written communication in English and Malay; other local languages a plus. Patient, detail‑oriented, customer‑facing temperament; able to work full‑time onsite and collaborate across Ops / CS / Creative.
Junior Merchant Community Manager - ShopeeFood
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
Hands‑on junior role to establish and grow ShopeeFood’s merchant community presence starting with Facebook, then expanding to RedNote, TikTok, and Instagram.
Key Responsibilities
- Launch & configure channels : create Facebook page / groups, set profiles, branding, permissions; prepare templates for other platforms.
- Content repurposing & publishing : adapt existing assets (captions, aspect ratios, thumbnails, short clips) and schedule via content calendar.
- Daily community management : monitor / respond to comments and messages, enforce brand voice, moderate conversations, de‑escalate conflicts.
- Escalation & handoff : upscale operational / safety issues to manager / Ops / CS and follow escalation protocols.
- Growth experiments : design / run small tests to drive engagement, sign‑ups / installs and campaign participation.
- Process & playbooks : create moderation guidelines, posting cadences, content pillars, FAQs, escalation flows and SOPs for handoffs.
- Project execution : plan and manage launches with clear timelines, priorities and delivery under tight deadlines.
- Reporting & insights : track core metrics, produce weekly / monthly summaries and actionable recommendations; surface merchant feedback.
Requirements
Seniority level
Mid‑Senior level
Employment type
Full‑time
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Community Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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