This job offer is not available in your country.
Executive, Application Implementation and Delivery
CyberjayaCyberjaya, Selangor, Malaysia30+ days ago
Job descriptionCollaborate with departments such as Admissions, Registry, Marketing, and Academic faculties to understand business needs and translate them into technical or process requirements. Assist in conducting system demos, end-user training, and onboarding sessions for new functionalities. Serve as the first point of contact for post-implementation support to ensure smooth transition to operations. Maintain accurate project and system documentation, including business requirements, user guides, training materials, and configuration logs. Ensure changes are tracked, reviewed, and documented in accordance with IT and university governance processes. Support change management and communication efforts throughout the implementation lifecycle. Collect user feedback post-deployment and contribute to continuous improvement initiatives. Monitor user adoption and assist in driving system utilisation through training and process refinements. Bachelor’s Degree in Information Systems, Computer Science, Business IT, or a related field. 1–3 years of experience in application delivery, project coordination, or system implementation roles. Exposure to CRM, SMS, or LMS systems (e.g., Salesforce, UNIT4, PeopleSoft, Moodle) is preferred. Experience in the Malaysian private higher education sector is an advantage. Understanding of student lifecycle and business processes in education (enrolment, academic progress, student engagement). Strong communication and coordination skills with both technical and non-technical users. Analytical thinking and attention to detail in handling testing, documentation, and issue tracking. Ability to manage timelines, tasks, and stakeholder expectations effectively. Proficient in Microsoft Office tools, and basic familiarity with system testing or project tools (e.g., JIRA, Trello) is a plus. Proficient in English, both written and spoken.
Executive, Application Implementation and Delivery
Department
Group IT
Location
Grade
Travel Requirement
No
Job Overview
To support the end-to-end implementation and delivery of application solutions—specifically Customer Relationship Management (CRM), Student Management System (SMS), and Learning Management System (LMS)—ensuring successful rollout, stakeholder alignment, and adoption across academic and administrative units. This role is critical in coordinating system setup, user requirements, testing, documentation, and post-deployment support activities.
Key Responsibilities
APPLICATION IMPLEMENTATION & DELIVERY
- Assist in the planning and execution of system implementations and enhancement projects across CRM, SMS, and LMS platforms.
- Support business requirement gathering and participate in solution walkthroughs with internal stakeholders and vendors.
- Coordinate and perform system configuration, data migration, and environment readiness checks for UAT and go-live stages.
- Prepare and execute test scripts, support UAT coordination, and log issues for resolution tracking.
- Ensure timely delivery of project tasks, documentation, and handover activities.
STAKEHOLDER ENGAGEMENT & SUPPORT
DOCUMENTATION & QUALITY ASSURANCE
CONTINUOUS IMPROVEMENT
Skills and Experiences
#J-18808-Ljbffr
Create a job alert for this search
Application Delivery • Cyberjaya, Selangor, Malaysia
Related jobs
What You Will Deliver Provide training and improvement programs to Customer Service Representatives (CSR) Assist Senior Trainer and Customer Service Manager to attain customer service excellence an...Show moreLast updated: 30+ days ago
This role will be based in Kuala Lumpur, Malaysia.As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance.
Your role is to ensure support across v...Show moreLast updated: 30+ days ago
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 30+ days ago
Our Senior Executive, Learning & Development supports the design, implementation, and delivery of learning programs that develop employee competencies, strengthen leadership capabilities, and f...Show moreLast updated: 11 days ago
Build and maintain customer relationships to drive business growth.Identify new opportunities and manage RFQs with internal teams.
Attend customer briefings, prepare reports and proposals.Monitor or...Show moreLast updated: 30+ days ago
As a Project Delivery Executive, you’ll play a key role in supporting the successful delivery of AI data labeling projects for global clients.
You’ll work alongside our Delivery, Sales, Engineering,...Show moreLast updated: 30+ days ago
At BID Operations, we are passionate about supporting our clients in their journey towards success.Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of yo...Show moreLast updated: 30+ days ago
The candidate will lead a small technical team (3-5 members) focused on configuring a Policy Management System and supporting minor eCommerce integration enhancements across the APAC region.The rol...Show moreLast updated: 30+ days ago
Process Improvement & Digitalization - Senior Executive.Process Improvement & Digitalization - Senior Executive.The role’s primary focus is to integrate operational, commercial, and adminis...Show moreLast updated: 30+ days ago
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence.We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, wi...Show moreLast updated: 4 days ago
Senior Delivery Manager
Tap Growth aiKuala Lumpur, Kuala Lumpur, MY We're Hiring : Senior Delivery Manager! 🌟.We are seeking an experienced Senior Delivery Manager to act as the Delivery SPOC for client's support services, ensuring seamless service delivery to the ...Show moreLast updated: 1 day ago
Training Executive
GoGoXKUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MYQuick Apply
IT - Application Support Engineer (MANDARIN Speaking)
Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Senior Executive, Business Development
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Regional Business Development Manager (Nutraceuticals)
Monroe Consulting GroupSeremban, Negeri Sembilan, Malaysia Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading manufacturer of high-end nutraceutical ingredients and health supplements to hire a Business Development...Show moreLast updated: 16 days ago
- Promoted
Executive, Business Development (Johor) - WFH / Remote
Sunway Medical CentreKuala Selangor, Malaysia Business Planning and Development.Plan and develop marketing strategies for Corporate Clients and General Physicians.Formulate packages and pricing of the services to potential clientele, mainly in...Show moreLast updated: 2 days ago
- Promoted
Order Management Executive
Alfa Laval Mid Europe GmbHShah Alam, Malaysia Order Management Executive page is loaded## Order Management Executivelocations : .Posted Todayjob requisition id : .JR •Every day, we get opportunities to make a positive impact – on our colleagues, p...Show moreLast updated: 2 days ago
- Promoted
Senior Executive of Learning & Development Department
Malaysian Communications and Multimedia CommissionCyberjaya, Malaysia Job Purpose / Summary Execute and coordinate the strategic planning, development, and enhancement of cost-effective and relevant learning and development (L&D) programmes and initiatives to address...Show moreLast updated: 2 days ago
- Promoted
Senior Major Account Executive
Akamai Technologies GmbHSeremban, Malaysia Would you enjoy working with leading digital brands to lead the evolution of the Cloud Computing market? Would you like to build customer loyalty? Join our team that provides solutions Our team wor...Show moreLast updated: 8 days ago
Senior Executive Learning & Development
ZALORA SOUTH EAST ASIA PTE LTDKuala Lumpur, Kuala Lumpur, MYQuick Apply
Business Development Executive
Upright TalentKlang, Selangor, MalaysiaQuick Apply
Project Delivery Executive
CheminKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Affiliate Senior Executive
BID OperationsKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Senior Tech Lead (Policy Management & eCommerce Integration)
Krisvconsulting Services Pte LtdKuala Lumpur, MalaysiaQuick Apply
Process Improvement & Digitalization - Senior Executive
SolarvestPetaling Jaya, Selangor, MYQuick Apply
SAP Business One Application Developer
Love, BonitoKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Business Development Manager - remote role
The Access GroupKuala Selangor, Kuala Selangor, Malaysia We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
We offer a blended approach to office working, encouraging y...Show moreLast updated: 16 days ago
- Promoted
APAC Web3 Marketing Manager
SerotoninKlang City, Selangor, Malaysia Serotonin is seeking an APAC Web3 Marketing Manager to join our APAC team as a strategic operations specialist.This role focuses on driving operational efficiency and profitability for APAC clients...Show moreLast updated: 4 days ago
- Promoted
Application Support Engineer - WHMCS (APAC, Remote)
cPanel, Inc.Port Klang, Malaysia WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing.Since our founding...Show moreLast updated: 8 days ago
- Promoted
Senior Delivery & Technology Operations Manager
Mindvalley, Inc.Kampung Baharu Nilai, Malaysia Ready to Lead High-Performing Delivery and Operations Teams?.Senior Delivery & Operations Manager.In this senior leadership role, you\'ll establish the vision and strategy for delivery excellence w...Show moreLast updated: 2 days ago