SALES COORDINATOR - MALAYSIA

Overview

This role will be responsible for overseeing and enhancing customer service operations and logistics planning, using ERP systems (D365) for managing logistics and customer service processes. It is envisioned that this role will ensure optimum customer satisfaction level, in balance with smooth and efficient production and logistic operation.

1.0 Customer Service

• Primary contact point for customers (internal & external), transporter and freight forwarder
• Develop and maintain strong relationships with customers, vendors, and logistics partners
• Manage customer accounts, process orders, and ensure accurate and timely delivery of products
• Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations
• Address inquiries, resolve issues, and provide information in a timely and professional manner
• Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery
• Analyze and report customer service metrics, identifying areas for improvement and implementing solutions
• Handle customer complaints and returns, ensuring swift resolution and customer satisfaction

2.0 Logistic Planning

3.0 Operation

Experience Requirements

Skill Requirements

Interpersonal

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