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ERP / CRM Specialist
Joey Yap GroupKuala Lumpur, Kuala Lumpur, Malaysia3 days ago
Job descriptionMaintain clean and accurate data by managing imports, exports, deduplication, and validation processes. Develop dashboards and generate reports on salesperson activity, performance, and pipeline trends. Perform basic data analysis to support business decisions and uncover insights. Automate and streamline sales workflows to enhance productivity and reduce manual effort. Work closely with the sales team to ensure the supports key sales and marketing functions. Gather and translate business requirements into solutions in collaboration with internal stakeholders. Liaise with external vendors or partners during rollouts, enhancements, or troubleshooting. Provide system training and support to new and existing staff. Assist with onboarding of sales team members and support teams that interact with finance (e.g., payments and invoicing modules). Create and maintain user documentation, manuals, and SOPs. Implement and monitor access controls, security protocols, and regular system checks. Stay updated on system capabilities and suggest improvements based on evolving business needs. Diploma or Degree in Data Analytics, Business Administration, or a related field. At least 2–3 years of experience in a similar CRM / ERP role ; fresh graduates not preferred. Hands-on experience with Odoo, Salesforce, HubSpot, Zoho or similar platforms. Strong proficiency in English; Mandarin is a plus. Familiarity with reporting tools and data-handling techniques; knowledge of Python, XML, or other automation tools is advantageous. Good interpersonal and communication skills with the ability to work cross-functionally. Experience coordinating projects or rollouts, ideally using Agile methodologies. Bonus : Understanding of sales and marketing processes and how the system supports customer lifecycle and revenue operations. EPF, SOCSO, medical claim and hospitalization insurance. Yearly performance bonus and increment. Monthly birthday celebration and sports activities. Discounted company products and services. Education and training support.
We are seeking a highly organized, detail-oriented CRM / ERP Specialist to take ownership of our system, Odoo with a strong focus on supporting sales operations. This role is critical in driving system accuracy, streamlining sales workflows, and enabling data-driven decision-making through robust reporting and analytics.
Key Responsibilities :
CRM / ERP System Administration
- Administer, configure, and maintain the system (Odoo) to ensure smooth operation and optimal performance.
- Oversee system upgrades, customizations, and integrations as needed.
Data Integrity & Analytics
Sales Process Optimization
Training & Adoption
System Maintenance & Security
Qualifications :
Benefits
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Erp Specialist Erp • Kuala Lumpur, Kuala Lumpur, Malaysia
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