Customer Support Agent - Remote
Multiverse NVShah Alam, Shah Alam, Malaysia6 hours ago
Job descriptionBuild a network of satisfied players through excellent customer support. Exercise good judgment in various situations to uphold company standards. Maintain effective communication and organizational skills. Balance multiple priorities while working independently under pressure. Excellent written communication skills in English & Malay. Motivated, energetic, and customer-focused with a problem‑solving attitude. Strong attention to detail and ability to maintain professionalism. Strong knowledge of live chat platforms. Excellent written & verbal communication skills in Malay. Prior experience in a Chat support role. Competitive salary packages Profit sharing Sports / gym allowance Free therapy session Birthday gifts : -) Career growth and development Multicultural team 25 days paid vacation days Great work‑life balance and flexibility Submission of Application : Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position. Psychometric Testing : Shortlisted candidates will be invited to participate in two psychometric tests designed to assess cognitive abilities, personality traits, and aptitude relevant to the role. Interview Stage : Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team, including the hiring manager and relevant stakeholders. Final Decision : Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.
Responsibilities
- Respond to player inquiries promptly via live chat, emails, and other communication platforms.
- Manage player expectations by providing timely updates and resolutions.
- Take ownership of incoming chats to ensure no messages are left unanswered.
- Maintain accurate records of player issues and solutions.
- Collaborate with other departments for administrative tasks and translations.
- Ensure timely completion of tasks essential to the company's interests.
This is what we expect from you
This is what we require from you
This is a plus about you
This is why you should choose us
Meet your team
Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail‑oriented individuals handling account verification and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward.
Application Process
Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family!
#J-18808-Ljbffr
Create a job alert for this search
Customer Support • Shah Alam, Shah Alam, Malaysia
Related jobs
)
Passionate about blockchain technology and the future of digital finance?.What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?.Unlock your pot...Show moreLast updated: 30+ days ago
Job Responsibilities : Strategic Account Management : Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively.Provide...Show moreLast updated: 30+ days ago
Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 4 days ago 
Passionate about blockchain technology and the future of digital finance?.What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?.Unlock your pot...Show moreLast updated: 30+ days ago 
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence.
We integrate professional trading data, global fina...Show moreLast updated: 30+ days ago
Rapsodo is seeking a driven, detail-oriented .You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every custom...Show moreLast updated: 1 day ago
- Promoted
Remote Support Specialist
Abbott LaboratoriesSubang Jaya, Malaysia JOB DESCRIPTION : • • • •Core job responsibilities : • • • This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical informatio...Show moreLast updated: 25 days ago
- Promoted
- New!
Solutions Architect
MindteckKuala Selangor, Kuala Selangor, Malaysia Mindteck is a global engineering and technology solutions company helping clients compete, innovate, and advance along the digital continuum.
With expertise in Embedded Systems, Enterprise Applicati...Show moreLast updated: 6 hours ago
Agent Sales Support
Ria Money Transfer (Dandelion)Kuala Lumpur, Federal Territory of Kuala Lumpur, MY Ria Money Transfer, a business segment of Euronet Worldwide, Inc.NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of c...Show moreLast updated: 30+ days ago
- Promoted
- New!
Machine Learning Engineer
Second TalentSeremban, Negeri Sembilan, Malaysia Member of Technical Staff - Environments (ML).As an Environment Engineer (ML), you will build on top of our core platform to create the simulation environments in which frontier coding agents learn...Show moreLast updated: 6 hours ago
Software Technical Support Engineer (Remote working)
PeopleLake GroupKuala Lumpur, Kuala Lumpur, MY We are Hiring : Software Technical Support Engineer! 🌟.We are looking for a dedicated and skilled Software Technical Support Engineer to join our team.
The ideal candidate will have a strong technic...Show moreLast updated: 13 days ago
- Promoted
- New!
Senior Sales Engineer
SophosSelayang Municipal Council, Selayang Municipal Council, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show moreLast updated: 6 hours ago
(native Japanese) Chat Support Consultant, crypto (Remote)
SupportYourAppFederal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Support Specialist
Grand MarketsKuala Lumpur, Kuala Lumpur, Malaysia The ideal candidate will be responsible for delivering exceptional service to our clients, handling inquiries efficiently, and ensuring a seamless customer experience across various channels.Assist...Show moreLast updated: 30+ days ago
Strategic Account Support Engineer
CDNetworksKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Team Lead - Customer support (Call Operations - Cantonese Speaker)
CognizantKuala Lumpur, Kuala Lumpur, Malaysia Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
Handle enquiries through phone / live c...Show moreLast updated: 30+ days ago
(Fluent English) Technical Support Consultant (Malaysia, remote)
SupportYourAppCyberjaya, Selangor, MYQuick Apply
- Promoted
- New!
Customer Support Agent - Remote
Multiverse NVSeremban, Negeri Sembilan, Malaysia Respond to player inquiries promptly via live chat, emails, and other communication platforms.Manage player expectations by providing timely updates and resolutions.
Take ownership of incoming chats...Show moreLast updated: 6 hours ago
- Promoted
- New!
Senior Web Developer (Remote)
RemotelySepang, Sepang, Malaysia We are currently searching for a Senior Web Engineer to join us and work as part of an enthusiastic, motivated, and delivery focused agile team.
You will have the opportunity to work on all aspects ...Show moreLast updated: 6 hours ago
- Promoted
Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD
TrilogySelayang Municipal Council, Selayang Municipal Council, Malaysia Director of Finance Strategy, Trilogy (Remote) - $400,000 / year USD.Apply for the Director of Finance Strategy, Trilogy (Remote) role at Trilogy.
Compensation is $200 / hour ($400k / year) with weekly pa...Show moreLast updated: 30+ days ago
FOREX Customer Support Specialist, Kuala Lumpur
Emerald ZebraKuala Lumpur, Malaysia This job opportunity is only available for residents of Malaysia with work permit.Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, In...Show moreLast updated: 3 days ago
(Native Chinese) Chat Support Consultant, crypto (Remote)
SupportYourAppPetaling Jaya, Selangor, MYQuick Apply
Brokerage Services Support Specialist
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Customer Support Specialist
RapsodoKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply