This job offer is not available in your country.

T&T Manager - ETP As A Service / Opearate (Service Delivery Lead - SAP) - MY / SG

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Select how often (in days) to receive an alert :

Date : 25 Aug 2025

Service Line / Portfolios : Enterprise Technology & Performance

Location : Singapore, Singapore, SG Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

You will be assigned as Service Delivery Manager (SDM) to manage an Application Managed Services (AMS) team in rendering support services to our Client. In this role, you are expected

To ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

To take accountability for service delivery performance, meeting customer expectations, and driving future demand

To be overall responsible for the SLA Governance and Status Reporting.

To take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

To ensure systems, procedures, and methodologies are in place to support outstanding service delivery

To identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

To recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades

To mentor and guide team members in helping them attain expected standards of excellence

To ensure team maintains documentations according to firm standards, best practices, and standard operating procedures

To ensure team fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.

To provide accurate and regular reports to the client and management on performance of the service delivery

To manage all financials related to the client engagements and ensure it is accurately and timely updated. Able to manage all queries related to financials independently and work on discrepancies (if any) immediately and effectively

To assist in client contract management and ensure all policies and scope is understood and adhered to by all relevant team members in the engagement

You may be assigned as a Project Manager to lead a team to deliver a mini implementation or a Change Request. In this role, you are expected

To plan, manage, execute and deliver the work products within time, cost, quality and risk that addresses our clients’ business needs and help achieve their strategic goals

To mentor and guide team members in helping them attain expected standards of excellence

To ensure team maintains documentations according to firm standards, best practices, and standard operating procedures

To provide accurate and regular reports to the client and management on performance of the engagement

You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries

You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.

You will be tasked to lead and / or coach Analyst, Consultant and Senior Consultant level members.

You may be task to mentor potential Manager candidates on Service Delivery Management and / or Project Management knowledge.

You will lead and / or support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to :

Demonstrate a strong commitment to personal learning and development.

Understand how our daily work contributes to the priorities of the team and business.

Understand the set expectations and demonstrate accountability in keeping personal performance on track.

Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.

Demonstrate an appreciation for working with others.

Understand what is fundamental to Deloitte’s success as a business.

Demonstrate integrity and an awareness of strengths, differences, and personal impact.

Develop their understanding of Deloitte and offer a fresh perspective.

Have at least 5 years of experience in a Manager position (e.g., Project Manager, Portfolio Manager, or Service Delivery Manager)

Have at least 10 - 14 years of relevant experience managing an application support team and / or full-cycle SAP project implementations.

Have the ability to lead and manage cross-functional teams, fostering collaboration with internal teams, external vendors, and stakeholders to drive project success, service quality, and client satisfaction.

Experience in sales pursuits, including pursuit presentations. Experience in leading and managing pursuits.

Strong ability to drive executive-level conversations.

Able to perform project planning, risk management, incident management, problem management, and change management with a keen sense of business risk and commercial acumen.

Able to manage the financial aspects of service delivery and / or project financials.

Have sound business acumen, teamwork, leadership qualities, and effective communication skills throughout the service delivery and project lifecycle.

Have a good understanding of service delivery management lifecycle processes and / or traditional waterfall and Agile project delivery methodologies.

Ability to act as a role model, guide, and mentor to the support team.

Capable of providing SME (Subject Matter Expert) advice on functional SAP areas.

ITIL, PMP, PRINCE2, or Agile certification is an added advantage.

Strong English communication skills (spoken & written). Additional language skills (e.g., Mandarin, Bahasa Malaysia / Indonesia, Thai, Vietnamese, Korean, Japanese, etc.) are a plus.

Willingness to travel for short-term and long-term project assignments (both locally and abroad).

Must be willing to work 100% from the DC-KL office.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID :

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

#J-18808-Ljbffr

Create a job alert for this search

Service Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

Promoted

Service Readiness and Network Development Manager, ASEAN

ZF GroupPetaling Jaya, Selangor, Malaysia

Req ID 82280 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn.We are looking for a new colleague in the Service Team of Division Aftermarket at our location in Petaling Jaya, Malaysia...Show moreLast updated: 3 days ago

Promoted

Technical Delivery Manager (Core Banking - SilverLake)

LuxoftKuala Lumpur, Kuala Lumpur, Malaysia

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants t...Show moreLast updated: 30+ days ago

Promoted

Senior Manager-Business Development

House ShippingSelangorMalaysia, Selangor, Malaysia

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies.House of Shipping’s commitment to their customers begins with developing an understanding of...Show moreLast updated: 30+ days ago

Promoted

Domain Delivery Lead - Service Technology

Weir MineralsPetaling Jaya, Selangor, Malaysia

Domain Delivery Lead - Service Technology.Domain Delivery Lead - Service Technology.Job Title : Domain Delivery Lead - Service Technology. Location – Malaysia / India / Indonesia.Domain Delivery Lead i...Show moreLast updated: 8 days ago

Promoted

Service Delivery Manager

Takaful MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

The Service Delivery Manager (SDM) of technology governance is responsible for ensuring that IT services are delivered in a controlled, compliant, and efficient manner aligned with internal policie...Show moreLast updated: 12 days ago

Promoted

T&T Consultant - ETP As Service / Operate (SAP PP) - SEA

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .Service Line / Portfolios : Enterprise Technology & Performance.Location : Kuala Lumpur, MY. Penang, MY; Manila, PH; Jakarta, ID.Are you ready to unlea...Show moreLast updated: 30+ days ago

Promoted

T&T Consultant / Senior Consultant - ETP As A Service / Operate (SAP ABAP / CPI / BTP) - SEA

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .Service Line / Portfolios : Enterprise Technology & Performance.Location : Kuala Lumpur, MY. Bangkok, TH; Ho Chi Minh City, VN; Singapore, SG; Jakarta,...Show moreLast updated: 30+ days ago

Promoted

T&T Senior Consultant - ETP As Service / Operate (SAP CO / Product Costing) - SEA

Deloitte ConsultingKuala Lumpur, Kuala Lumpur, Malaysia

This job is about helping businesses run smoothly with SAP systems at Deloitte.You might like this job because you’ll solve complex issues, work with diverse teams, and make a real impact while lea...Show moreLast updated: 14 days ago

Promoted

Partnership & Projects - Service Point, SPX Express

SPX ExpressKuala Lumpur, Kuala Lumpur, Malaysia

Partnership & Projects - Service Point, SPX Express.SPX Express Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The role involves identifying and pitching the SPX Service Point programme ...Show moreLast updated: 10 days ago

Promoted

Transport Service Delivery Manager

AkzoNobelNilai, Negeri Sembilan, Malaysia

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, Internatio...Show moreLast updated: 30+ days ago

Promoted

FSO- Technology Consulting - Senior Manager / Manager - Integration Lead (Core Banking)

Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking an experienced individual to drive integration of a next-generation core system with downstream applications and systems across different business segments (e.This role is responsibl...Show moreLast updated: 30+ days ago

Promoted

HR Service Delivery Lead - Senior Manager

AccentureSelangorMalaysia, Selangor, Malaysia

HR Service Delivery Lead - Senior Manager.This role is a Shared Services Center Human Resources Lead for the HR functions with 90+ employees, driving standardized, optimized and top quartile HR ser...Show moreLast updated: 11 days ago

Promoted

Service Delivery Manager

Career HorizonsKuala Lumpur, Kuala Lumpur, Malaysia

In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation manageme...Show moreLast updated: 30+ days ago

Promoted

Client Delivery Manager – EUC

CTC GLOBAL SDN BHDPetaling Jaya, Selangor, Malaysia

Leadership and Team Management.Leads a team of operations / technical services professionals accountable for all aspects of inbound customer service, including multi-platform and multi-software packa...Show moreLast updated: 30+ days ago

Promoted

Senior Project Manager - ITSM & ServiceNOW

InfosysKuala Lumpur, Kuala Lumpur, Malaysia

Senior Talent Acquisition Specialist at Optimum Solutions Pte Ltd.Lead end to end ServiceNow Implementation Projects, including planning, execution and delivery. Proven Track record in ServiceNow Im...Show moreLast updated: 26 days ago

Promoted

T&T Senior Consultant - ETP As A Service / Operate (SAP Basis / PIPO / Integration Suite) - ID

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .Service Line / Portfolios : Enterprise Technology & Performance.Are you ready to unleash your potential?. At Deloitte, our purpose is to make an impact...Show moreLast updated: 30+ days ago

Promoted

T&T Consultant / Senior Consultant - ETP As A Service / Operate (Testing Engineer - SAP SD) - SEA

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .Service Line / Portfolios : Enterprise Technology & Performance.Location : Penang, MY. Jakarta, ID; Ho Chi Minh City, Ho Chi Minh City, VN; Kuala Lumpu...Show moreLast updated: 2 days ago

Promoted

Service Now Sales and Solutions Director

Tata Consultancy ServicesKuala Lumpur, Kuala Lumpur, Malaysia

Service Now Sales and Solutions Director.Partner with Internal Client Directors and Sales Directors to create a GTM Strategy for ServiceNow. Work with Product Vendor in aligning the GTM strategy.Acc...Show moreLast updated: 11 days ago