Specialist, HR Helpdesk (SSC)

Get AI-powered advice on this job and more exclusive features. Established in 2006, Averis is recognised as a multinational Global Business Services and Solutions provider that specialises in Finance & Accounting, Human Resources, IT Project & Operation, Shipping Documentation, Change Management, Recruitment Process Outsourcing, Corporate Function Services, and Digital. We’re currently headquartered in Kuala Lumpur, Malaysia, and have recently expanded to Penang, Dubai, Brazil, and Indonesia. To date, we support our customers across various industries that range from manufacturing to RSPO certified palm, and clean and renewable energy. Job Highlights Cross-functional training and opportunities for job rotations Exciting recreational and employee engagement activities Job Descriptions : Act as the first-level contact for all HR-related inquiries through email, call, or ticketing system. Provide accurate and timely guidance on HR policies, claims, benefits, leave, and system-related matters. Analyse each inquiry in detail and apply Standard Operating Procedures (SOP) to ensure consistent handling. Log and manage all HR cases in the ticketing system, ensuring timely resolution and closure in line with Service Level Agreements (SLAs). Escalate complex or out-of-scope cases to relevant support functions as needed. Maintain and update HR knowledge base articles, FAQs, and SOPs to ensure accuracy and usability. Promote employee self-service through HR platforms (e.g., Workday) and guide users on common transactions. Track inquiry trends and identify recurring issues, recommending process or policy improvements. Support Continuous Improvement (CI) initiatives to enhance operational efficiency, service quality, and employee satisfaction. Ensure confidentiality, data accuracy, and compliance with HR governance standards. Malaysia PH, if required Requirements : A diploma / degree in Human Resources, Psychology, Business Administration or in any relevant disciplines. At least 2-5 year of working exposure or experience in a similar role will have an advantage Candidate with experience in any ticketing system / Workday / SAP would be an added advantage. Willing to be based at Bangsar South, Kuala Lumpur (accessible by LRT) Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Human Resources Industries Outsourcing and Offshoring Consulting and Human Resources Services Referrals increase your chances of interviewing at Averis by 2x Sign in to set job alerts for “Human Resources Specialist” roles.

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