Regional HR OPEX Lead

Responsibilities

• Drive regional adoption of global HR processes and systems, ensuring alignment with global standards while addressing local nuances.
• Identify and resolve operational pain points by region through root cause analysis, partnering with GPS Delivery teams and wider P&C teams to implement sustainable solutions.
• Monitor and evaluate process performance through established SLAs and KPIs and recommend improvements to enhance efficiency, compliance, and employee experience.
• Support change management efforts by coordinating training, communications, and feedback loops across the region.
• Act as a liaison between regional stakeholders and global process owners, escalating issues and contributing to continuous improvement initiatives.
• Lead regional projects or pilots related to process optimization, system enhancements, or service delivery improvements.
• Champion process discipline and operational excellence within the region, fostering a culture of accountability and continuous improvement.
• Act as a key integrator with regional / local BPs, CoEs and GPS Hub leads to support fast execution, relevant engagement and greater organisational buy-in.
• Responsible for the creation, management and upkeep of P&C knowledge content in the region including policies, guidelines, FAQs etc that is needed by the business.
• Contribute into management and review of internal / external audits of local / regional P&C processes where required, providing recommendations where appropriate changes should be required.

Qualifications

Benefits

If you are ready to take on this exciting opportunity as a Regional HR OPEX Lead, we encourage you to apply and be part of a team that values continuous improvement and excellence.

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