Requirements
- Candidate must possess at least SPM / Diploma / Degree / Graduate in Logistic / Transportation or Business Administration / Management, equivalent.
- Required language(s) : English, Bahasa Malaysia, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
- Priority for at least 1 Year(s) of working experience in the related field is required for this position.
- Preferably experience specialised in freight forwarding NVOCC industry.
- Fresh graduate are welcome too
Responsibilities
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.Attending to local and overseas customer’s inquiries pertaining to rates
Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrivalBooking arrangement and follow up container status with carriers of containers.Dealing with warehouse over container status (change of vessels / departure date etc).Preparation of railing instructions and liaising with warehouse / truckersFollow up with shippers of any discrepancy in M3 or packages.Ensure all necessary shipping documents are in place within the given time frameCoordinate internally with sales and documentation teamCandidate must possess at least Diploma / Advanced / Higher / Graduate degree,Benefits
Opportunities for AdvancementHealth Insurance coverage, Annual health check, Dental claimTraining and Development ProgramsAnnual Trip / Team buildingEmployee Referral ProgramsAdditional Benefits
EPF / SOCSO / PCBAnnual LeaveMedical InsuranceTraining ProvidedPerformance BonusCompany TripInsurance ProvidedSkills
Supply chain management International shipping knowledge Knowledge of export regulations Customs documentation
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