Customer Support (Logistic)

Customer Support (Logistic) Posting Date : 18 Nov 2025 | Close Date : 16 Feb 2026

Client Background : MNC company

Industry : Manufacturing

Location : Tanjung Langsat, Johor

Headcount : 1

Position Title : Customer Support

Tenure : Permanent

Remuneration : RM5,000 – RM7,000

Responsibilities

• Uphold Company’s Mission Statement, Quality Policy, and Values and Beliefs
• Answering queries, taking and entering orders on JD Edwards system, making sure accurate data maintenance
• Confirming shipments and invoicing
• Sending Certificates of Analysis as required and managing inventories as required in Johor / Shanghai plants
• Coordinate with Sales Manager to ensure that customers needs are satisfied and follow up with payment schedules
• Logistics vendor management, including get quotations, compare prices, documents follow up, shipment arrangement, payment and communication;
• Supporting customers, including offering requested documents and handling complaints;
• Customer VAT invoice printing and delivery;
• Maintaining current pricing and customer information
• Sending Certificates of Analysis as required and managing inventories as required in the Malaysia Plant
• Familiar with export terminology and rules (incoterms, L / C’s, etc)
• Liaising with Shipping Companies
• Negotiate freight rates and track shipments
• Ensuring that customer needs are satisfied, and making personal contact / relationship building where appropriate
• Coordinate with other Customer Support counterparts (e.g. in China, Malaysia, North Ameirca) to service customers where needed
• Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere
• Works closely with lab, shipping and receiving to aid in the scheduling of production for shipments
• Keep an active update of internal delivery plan after receiving PO, and inform related parities (production, lab, sales managers)
• Files as required
• Other duties as required or assigned by superior

Requirement

Sub Specialization : Supply Chain & Logistics;Logistics Management

Type of Employment : Permanent

Minimum Experience : 3 Years

Work Location : Johor

Salary Range : RM5,000 - RM7,000

#J-18808-Ljbffr