SME – Customer Support (Cantonese language)

Summary :

Apart from achieving the service targets, manage the best-in-class customer servicing team to support the members in both benefit enquiry stage and pre-claim journey.

Responsibilities

• Handle enquiries through phone / live chat and provide extraordinary service to our customers in a professional and timely manner
• Make appropriate recommendations to meet customers’ expectation
• Collaborate with managers and allocate adequate resources and support to achieve the service target, including both service quality and service level
• Prepare on the rostering to ensure effective resource allocation throughout the month
• Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members

Professional Experience

About Cognizant

Cognizant (Nasdaq : CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

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