Service Lead

Job Summary

Service Lead role at Standard Chartered overseeing process excellence, risk & governance, and people leadership across global banking services.

Key Responsibilities

• Develop deep awareness of the Group’s business strategy, model and wider economic and market environment.
• Ensure the Business Continuity Management (BCM) framework is implemented, BCP / BIA is in place and tested at required intervals.
• Deliver a seamless client experience through efficient processing and timely resolution of client exceptions.
• Support strategy to streamline processes, enhance productivity, reduce risk, improve controls and leverage technology.
• Ensure all process exceptions comply with group policies and procedures.
• Support lending loan products across multiple countries.
• Operate across time zones (Australia, Vietnam, Pakistan, UK, US) as required.
• Lead people & talent : coach, develop, retain high‑quality staff, manage performance, succession, and embed a culture of risk awareness and ethical conduct.
• Proactively manage risk, address control weaknesses, and lead incident resolution and root‑cause analysis.
• Embed the Group’s values, code of conduct and governance practices within the GBS GLS function.
• Manage budgets, cost efficiencies and partner with stakeholders including COO Lending, technology teams and country process owners.

Qualifications

Skills & Experience

Benefits

About Standard Chartered

We’re an international bank working to drive commerce and prosperity through diversity and innovation. Our culture values difference, inclusion, and a commitment to positive impact for clients, communities and staff.

Seniority level

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