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Service Lead

Service Lead

Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Summary

Service Lead role at Standard Chartered overseeing process excellence, risk & governance, and people leadership across global banking services.

Key Responsibilities

  • Develop deep awareness of the Group’s business strategy, model and wider economic and market environment.
  • Ensure the Business Continuity Management (BCM) framework is implemented, BCP / BIA is in place and tested at required intervals.
  • Deliver a seamless client experience through efficient processing and timely resolution of client exceptions.
  • Support strategy to streamline processes, enhance productivity, reduce risk, improve controls and leverage technology.
  • Ensure all process exceptions comply with group policies and procedures.
  • Support lending loan products across multiple countries.
  • Operate across time zones (Australia, Vietnam, Pakistan, UK, US) as required.
  • Lead people & talent : coach, develop, retain high‑quality staff, manage performance, succession, and embed a culture of risk awareness and ethical conduct.
  • Proactively manage risk, address control weaknesses, and lead incident resolution and root‑cause analysis.
  • Embed the Group’s values, code of conduct and governance practices within the GBS GLS function.
  • Manage budgets, cost efficiencies and partner with stakeholders including COO Lending, technology teams and country process owners.

Qualifications

  • Bachelor’s degree in Banking, Finance or related field.
  • Minimum 3 years of banking operations / finance experience with people management exposure.
  • Approx. 5 years in the financial services sector with knowledge of lending products and processes.
  • Strong risk‑management profile – ability to identify, assess, monitor, control and mitigate risks.
  • Governance and oversight expertise to assess effectiveness of controls and drive improvements.
  • Fluency in Mandarin (advantage) and English; ability to read, write and speak both.
  • Passion for leading people and providing direction and focus to team members.

    • Skills & Experience

  • Capacity planning and problem solving
  • Leadership and people management
  • Resilience building
  • Strategic thinking and execution

    • Benefits

  • Competitive salary & benefits supporting mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance.
  • Annual leave, parental / maternity (20 weeks), sabbatical (12 months), volunteering leave.
  • Flexible working across home and office locations.
  • Wellbeing support via Unmind and other programmes.
  • Continuous learning culture with reskilling opportunities.
  • Inclusive, values‑driven environment with celebration of diversity.

    • About Standard Chartered

    We’re an international bank working to drive commerce and prosperity through diversity and innovation. Our culture values difference, inclusion, and a commitment to positive impact for clients, communities and staff.

    Seniority level

  • Mid‑Senior level

    • Employment type

  • Full‑time

    • Job function

  • Other

    • Industries

  • Banking

    • Referrals increase your chances of interviewing at Standard Chartered by 2x

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    Lead • Kuala Lumpur, Kuala Lumpur, Malaysia