Marketplace Operations Specialist (Part-Time)

Marketplace Operations Specialist (Part-Time)

Reporting to the Head of Marketing, the Marketplace Operations Specialist will manage and optimise Porcelain Skins Marketplaces, specifically Lazada, Shopee, and iShopChangi stores. This role is pivotal in driving our e-commerce growth by ensuring seamless operations, executing campaigns, and analyzing performance data to achieve sales targets. Job Type :

Part-Time basis (+ / -8 hours per week) under a 3-6 months contract Key Responsibilities : Marketplace Management :

Manage the daily operations of Porcelain Skins Lazada and Shopee stores, including product listings, pricing, promotions, and inventory updates. Ensure accurate and visually appealing product listings that align with Porcelain Skins brand identity. Optimize store performance to improve visibility, conversion rates, and customer satisfaction. Campaign and Promotion Execution :

Plan and execute marketplace campaigns, flash sales, and platform-specific promotions to drive traffic and sales. Work closely with Lazada and Shopee account managers to secure exposure opportunities and exclusive deals. Inventory and Order Fulfillment Coordination :

Monitor inventory levels and coordinate with logistics partners to ensure smooth order fulfillment and timely delivery. Prevent overselling and stockouts by maintaining accurate stock records. Data Analysis and Reporting :

Track and analyze sales, traffic, and customer behavior metrics on Lazada and Shopee. Generate weekly and monthly reports with insights and actionable recommendations to improve store performance. Customer Relationship Management :

Respond promptly and professionally to customer inquiries and reviews on Lazada and Shopee platforms. Implement strategies to enhance customer satisfaction, retention, and repeat purchases. Requirements : Bachelor’s degree in Business, Marketing, E-commerce, or a related field. Minimum 2 years of experience managing Lazada and Shopee operations. In-depth understanding of marketplace algorithms, platform-specific tools, and e-commerce trends. Strong data analysis skills with proficiency in Excel / Google Sheets for performance reporting. Self-motivated, detail-oriented, and capable of managing multiple priorities independently in a remote setting. Strong communication skills to collaborate effectively with internal teams, external account managers, and the Head of Marketing. A passion for the skincare and beauty industry is a bonus. Freelancing Managed by Heyram Solutions (PG -P)

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