Executive - MICE

JOB ROLE & PURPOSE

We are looking for an experienced and highly motivated Executive - MICE that is responsible to ensure service to clients of Holiday Tours is adhering to Holiday Tours procedures, clients service level agreements and policy

JOB RESPONSIBILITIES

• Support Sales to manage and prepare all aspects of travel operations including proposal, reservation, ticketing, travel coordination and customer support.
• Assist to organize and control project activities to ensure the project workflow on track and within budget.
• Assisting sales on flight booking for Group or FIT / reservation, hotel booking, preparation of costing and proposals and other ground arrangement for our corporate client.
• Require issuing and monitor invoicing, collection of outstanding debts and prepare refund requisition for customer.
• Assisting project members with the coordination of resources, equipment and information.
• Schedule tour guiding assignments.
• Liaise with vendors and monitor adherence to service level standards.
• Report on project progress.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Communicate with clients to identify and define project requirements, scope and objectives.
• Tour leading to overseas and local.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Ensure that you have billed and chase for payment for outstanding invoices, no credit given unless authorized (written) by Head of Department.
• Assist in Trade shows / Consumer shows when necessary, i.e., MAS Travel fair, MATTA etc.
• To ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB REQUIREMENT