Lead, Enterprise Operations

JOB DESCRIPTION

Our Purpose

Title and Summary

Lead, Enterprise OperationsOverview :

As a member of our Global Network Operations team you will be providing Level 2+ Network support to our Operations Command Center (OCC) under our teams global follow the sun model. You will assist with the management of our incident and problem queues and perform deep dive root cause analysis as required to continuously improve the environment. You will be required to provide network operational support to some project deliverables and to assist with the training of more junior staff when required.

Role

• Perform Tier II+ support functions for the MasterCard Operations Command Center (OCC / MC&O).
• Provide project support for major initiatives with an emphasis on Network operations.
• Perform proactive network analysis to ensure network integrity and performance is maintained in an optimal state.
• Create and update documentation to support the operations environment.
• Develop metrics to measure efficiencies within the environment.
• Interact effectively with partners, customers and stakeholders.
• Plan, coordinate and implement changes within the network infrastructure when needed.
• Produce root cause analysis documentation to support issues resolved by you.
• Assist in the management / monitoring of the incident ticket queue.
• Some on-call responsibility and occasional off hours work required.

All about you :

About you desired :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.