Operations Manager [Technology]

Strategic Operations & Integration Manager

Location : Petaling Jaya, Selangor, Malaysia

Responsibilities

• Provide strong and inspiring leadership to drive operational efficiency, productivity, and organizational excellence.
• Establish, review, and develop policies, SOPs, and operational strategies across all departments.
• Support HODs in setting departmental goals, KPIs, and performance standards.
• Work closely with the Directors to align operations with company values, mission, and strategic plans.
• Identify operational challenges and implement process improvements to increase efficiency and reduce costs.
• Oversee and monitor server storage systems, data backups, and IT infrastructure, ensuring stability and compliance.
• Liaise with IT service providers and technical teams to resolve issues, optimize performance, and maintain data integrity.
• Ensure regular technical performance reviews, maintenance schedules, and system upgrade planning.
• Manage inventory control, warehouse operations, transportation, and logistics processes.
• Supervise receiving, storage, distribution, and maintenance operations, ensuring accuracy and efficiency.
• Monitor stock movement, minimize discrepancies, and optimize space utilization.
• Implement best practices for warehouse safety, security, and workflow optimization.
• Lead and supervise the operations and sales teams, ensuring delivery of key operational metrics and sales targets.
• Proactively maintain engagement with key client contacts in line with client expectations.
• Monitor salesperson activities, including daily / weekly / monthly sales planning, collection tracking, and sell-through reporting.
• Provide guidance and support to ensure alignment between sales performance and company objectives.
• Oversee budgeting, reporting, planning, and auditing activities for selected departments.
• Ensure all legal and regulatory documents (supplier agreements, customer credit forms, etc.) are filed and compliant.
• Monitor and evaluate operational performance in alignment with ISO standards, KPIs, and SOP timelines.
• Lead regular management meetings to review progress and coordinate cross departmental communication.

Qualifications

Seniority level

Employment type

Job function

Industries

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