Manager Operations

HSBC – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Manager Operations

HSBC’s Global Service Centre in Kuala Lumpur & Manila supports multiple products and legal entities throughout the trade life cycle. The Cash Equity Operations team, part of Markets and Securities Services Operations, ensures all equity trades booked by the front office flow correctly through settlement and are settled successfully on value date. Settlements are managed in the KL and Manila GSCs with support from London, HK and France for depot and transaction management.

Why Join Us

Our operations hub offers a dynamic environment with a focus on process excellence and cross‑functional collaboration. You will work with global teams, contribute to operational risk management, and help drive continuous improvement initiatives.

The Opportunity

Manage and supervise post‑trade support activities of the Settlement Ops teams.

What You Will Do

• Ensure trades are correctly matched and settled timely in the market.
• Adhere to risk & control framework and escalation procedures.
• Perform end‑of‑day checks and drive process efficiencies.
• Build strong business and operation management relationships.
• Assist management in achieving overall business objectives.
• Collaborate with the team to resolve issues and meet performance targets.
• Continuously increase process knowledge through cross‑training.
• Engage onshore business partners to communicate issues and escalations.
• Liaise with external clients to resolve issues and answer queries.

What You Will Need to Succeed

Additional Preferred Skills

Seniority level

Employment type

Job function

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