Digital Platform & Community Operations （线上活动平台运营）

Plan, execute, and optimize daily platform content and activities to increase user engagement and retention

Write platform announcements, event copy, FAQs, and other operational content to ensure accuracy and a consistent style

Coordinate with product, design, and customer service teams to implement operational requirements and optimize processes

Conduct regular data analysis and collect user feedback to produce operation reports and improvement suggestions

Establish and improve platform operation SOPs to enhance operational efficiency and standardize team collaboration

Monitor user trends and market dynamics to plan interactive content or feature-guided activities

Assist in community building, user segmentation management, and loyalty program development

Job Requirements

Bachelor’s degree or above, major not limited; preferred fields include journalism, communications, Mandarin, English, marketing. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Over 2 years of experience in platform operations, content operations, user operations, or related fields; experience with internet products preferred

Strong writing skills, clear logic, and the ability to produce engaging content

Proficient in both Mandarin and English communication

Detail-oriented, responsible, with good time management and execution skills

Familiar with content management, community interaction, and operation data analysis workflows

Skilled in using Office software and form tools with basic data processing ability

Familiar with platform activity planning, user guidance, and online user growth mechanisms preferred

Experience with social media platforms such as Facebook, Instagram, Xiaohongshu, TikTok, X, web3.0, gaming, or esports platform operations is a plus

Unlock job insights

Your application will include the following questions :

• What's your expected monthly basic salary?
• How many years of digital marketing experience do you have?
• How much notice are you required to give your current employer?

Kuala Lumpur City Centre, Kuala Lumpur, MY

12d ago

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