Digital Platform Ops Lead

Job Description

In this role at CelcomDigi, you will be responsible for the end-to-end stability, performance, and scalability of digital platforms that support our consumer and enterprise services. You will drive operational excellence, vendor governance, incident management and automation to ensure seamless service continuity across our digital ecosystem.

Overview

In this role at CelcomDigi, you will be responsible for the end-to-end stability, performance, and scalability of digital platforms that support our consumer and enterprise services. You will drive operational excellence, vendor governance, incident management and automation to ensure seamless service continuity across our digital ecosystem.

You Are

• A resilient operational leader with deep expertise in telecom platforms, uptime management and digital service infrastructure.
• Passionate about automation, efficiency and service excellence, with a mindset of continuous improvement. Experienced in leading large BAU and incident resolution teams, with the ability to work across IT, Product and Network divisions.
• Adept at vendor and SLA management, ensuring performance and accountability across a complex technical ecosystem.
• Calm under pressure and structured in responding to service outages or P1-level incidents, ensuring business continuity and transparency.
• Collaborative, data-driven and solution-focused. Able to communicate both technically and strategically across stakeholder groups.

Responsibilities

Requirements

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Telecommunications

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