Manager, Client Success, Digital Marketing

Manager, Client Success, Digital Marketing

NP Digital – Federal Territory of Kuala Lumpur, Malaysia

About the Opportunity

Reporting to the Group Account Director, the Manager, Client Success drives strategic direction and ensures strong delivery across all client initiatives. The role focuses on social media and creative‑led campaigns, supporting paid media and SEO where relevant.

Responsibilities

• Act as the main point of contact for assigned clients, building trust and managing expectations.
• Immerse in clients’ business to understand objectives, challenges and industry landscape.
• Overall account stewardship at regional level, working closely with the Group Account Director.
• Collaborate with Client Success and Performance specialist teams to deliver digital media solutions blending strategy, innovations and insights.
• Provide strategic counsel on media buy – influencer partnerships, traditional media, digital media and emerging platform opportunities.
• Identify growth opportunities and propose new ideas to elevate client impact across creative, content, and social channels.
• Lead day‑to‑day communications, ensuring all feedback and requests are handled effectively with regular WIPs, dialogues and reviews.
• Manage client requests appropriately, evaluating value on ad‑hoc requests and setting realistic timelines.
• Oversee preparation for client business review meetings and participate in strategic discussions, campaign retrospectives and new business pitches.
• Track, analyze and report on campaign results, providing actionable insights and recommendations to drive continuous improvement.
• Manage supporting administrative tasks such as invoicing, project tracking and internal reporting to ensure smooth account operations.

Qualifications

Growth

We support your growth and development by investing in learning to advance your career.

Benefits

Culture

We value a best‑in‑class culture that is results‑driven, innovative, fast‑paced and fun. Our core values are :

Equal Opportunity Employer

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture. All employment is decided based on qualifications, merit and business need.

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